Our Electronic Medical Record Patient Portal:
Our office uses a state of the art electronic health record called eClinicalWorks. Through this system you can securely access your health record including lab results, visit summaries and educational material.
Please log in to your patient portal as this is the preferred method of communication with Dr. Glueck moving forward. You will be able to send Dr. Glueck privacy secured emails directly within your health record.
The system also allows you to request prescription refills, check your medical history and medication lists.
Please do send emails through the portal regarding any emergent or urgent issues. Dr. Glueck will generally answer your portal messages within 24-48 hours.
After Hours Calls and Urgent Matters:
For true emergencies, patients should call 911 and go to the nearest emergency room.
For other urgent issues, call our regular office number, 847-786-0048. After hours, these messages are forwarded directly to Dr. Glueck. Importantly, please state your name clearly and leave your contact number in the message even if you are sure we already have it. If you do not hear back from her within 30 minutes, please go through this process again.
For non-urgent, after-hours calls, you may leave a message on the main line. Phone calls for routine matters such as appointment changes, prescription refills and test results will be answered the next working day.