Our Electronic Medical Record Patient Portal:
We are part of the Northwestern Medicine Mychart system. All new and existing patients are required to set up access to Mychart in order to communicate with Dr. Glueck, request prescription refills and access test results.
Please do not send emails through Mychart regarding any emergent or urgent issues. Dr. Glueck will generally answer your portal messages within 24-48 hours.
After Hours Calls and Urgent Matters:
For true emergencies, patients should call 911 and go to the nearest emergency room.
For other urgent issues, call our regular office number, 847-786-0048. After hours, these messages are forwarded directly to Dr. Glueck. Importantly, please state your name clearly and leave your contact number in the message even if you are sure we already have it. If you do not hear back from her within 30 minutes, please go through this process again.
For non-urgent, after-hours calls, you may leave a message on the main line. Phone calls for routine matters such as appointment changes, prescription refills and test results will be answered the next working day.